Shipping & Delivery Policy

We deliver your order to your door within the city of Riyadh. Here are your rights and responsibilities regarding shipping and delivery.

Delivery Time

• We currently deliver within the city of Riyadh only, and will soon deliver to the rest of the Kingdom.

• Your order will arrive within one to two business days of order confirmation.

• Orders placed on Fridays or official holidays will be prepared on the first business day after.

Shipping Fees

• Shipping fees are clearly displayed on the checkout page before payment.

Order Tracking

Once your order ships, you will receive a message with the tracking number and a link to follow the shipment, and you can track your order status from your account in the store.

Your Responsibilities Upon Receipt

• Make sure your address and mobile number are correct when ordering.

• Be available to answer the courier at the time of delivery.

• Inspect the shipment upon receipt; if the packaging is visibly damaged, take photos and notify us within 48 hours.

• If delivery fails due to an incorrect address or no response, re-delivery fees may apply.

Delivery Delays

If your order arrives more than 15 days after the order date or after the agreed delivery date, you have the right to cancel the order and receive a full refund, unless the delay is due to force majeure.

Contact

For any questions about your order: WhatsApp +966543608019 - Email [email protected]