Exchange & Return Policy

Exchange, Return & Refund Policy

We want you to shop at LARIB with peace of mind, so our policy is based on the E-Commerce Law of the Kingdom of Saudi Arabia and its Implementing Regulations.

First: Right to Return Within 7 Days

• You may return or exchange a product within 7 days of receiving it.

• The product must be unused, in its original condition and in its original unopened packaging.

• You will need the order number or invoice to complete the request.

Second: Non-Returnable Products

In line with the statutory exceptions, the following products cannot be returned unless they arrive defective or do not match their description:

• Food, treats and supplements once their packaging has been opened, as they are perishable and cannot be resold for health reasons.

• Opened litter, and used grooming and hygiene tools such as combs, nail clippers and shampoo.

• Products made to order or to specifications you provided, such as collars engraved with a name.

• Products with defects caused by misuse or improper storage.

Third: Defective or Incorrect Products

• If you receive a damaged, expired or incorrect product, we will replace it or refund the full amount, and we will cover the shipping costs.

• Contact us within 48 hours of receipt with clear photos of the product and packaging so we can help you quickly.

Fourth: How to Request a Return

• Contact us via WhatsApp or email, stating the order number and the reason for the return.

• We will reply with the appropriate return method, with pickup by a courier within Riyadh.

• Once the product arrives and is inspected, we will confirm the exchange or refund.

Fifth: Refunds

• Refunds are issued to the original payment method within 7 business days of the return being approved; it may take a few extra days to appear in your account depending on your bank.

• For returns of non-defective products, return shipping costs are paid by the customer, and the original shipping fees are non-refundable.

• Products purchased at a discount are subject to the same policy.

Sixth: Delivery Delays

If your order arrives more than 15 days after the order date or after the agreed delivery date, you have the right to cancel the order and receive a full refund, unless the delay is due to force majeure.

Contact

WhatsApp: +966543608019 - Email: [email protected]