Complaints & Suggestions

Your opinion matters to us, and we take every complaint or suggestion seriously to improve our service.

• WhatsApp: +966543608019

• Live chat in the store

• Working hours: [Sunday to Thursday - 9 AM to 9 PM]

• We receive your complaint and give you a reference number.

• We reply within [24] business hours at most.

• We work to resolve the complaint within [3 - 5] business days depending on its type, and notify you of the outcome.

• Mention your order number.

• Briefly describe the issue and attach photos if available.

You have the right to contact the Ministry of Commerce through the Balagh Tejari app or the unified number 1900.